Shopping Cart
There are no more items in your cart
Returns and Complaints
We make every effort to ensure that our products meet the highest quality standards. If, for any reason, the purchased product does not meet your expectations, you have the right to return it or file a complaint. We want all customers – including those from other countries – to feel confident and secure when shopping with us.
Returns
You have the right to withdraw from the purchase agreement within 14 days of receiving the shipment, without giving a reason. To make a return:
- Contact us by email to inform us of your intention to return the product, or log in to your customer account and submit a return request.
- Prepare the package for sending – the product should be complete and show no signs of use.
- Send the product to our store address: Ecom Grzegorz Kieł (Hammock.pl), ul. Zgrzebnioka 43a, lokal 11, 41-106 Siemianowice, Poland.
Refunds will be processed within 14 days of receiving the returned shipment. We handle returns quickly and efficiently so you can feel secure throughout the process.
Complaints
If the product is defective or does not conform to the contract, you have the right to file a complaint. To submit a complaint:
- Contact us by email, providing the order number and a description of the defect.
- If necessary, send photos of the product or the defective part.
- In most cases – up to 90% of complaints – we can resolve the issue without the need to return the product, based on the photos provided.
- After verification, we will determine whether the product will be repaired, replaced, or refunded.
Complaints are processed within 14 days of receiving the submission and, if applicable, the returned product. Each complaint is handled individually, and our goal is to provide a fast and satisfactory solution.
If you have any questions or doubts, you can always contact us by email – we are happy to help and advise. We support customers across Europe and treat all inquiries as a priority.
More details about returns and complaints can be found in our store regulations.