Your cart
There are no more items in your cart
WITHDRAWAL FROM THE AGREEMENT – general provisions
20.1. The right to withdraw is vested only in the Customer who is a Consumer.
20.2. A customer who has concluded a distance contract via Hammock.pl may withdraw from it within 14 days without giving a reason or incurring costs , except for the costs indicated below, provided that the customer has been properly informed about the need to incur them during the order placement process. Statutory exceptions to the right of withdrawal that may apply are set out in section 20.8 below.
20.3. If the Customer has submitted a declaration of withdrawal before the shipment of the purchased goods, it ceases to be binding.
20.4. The time limit for withdrawal from the contract for the sale of goods begins from the date on which the Customer or a person other than the carrier indicated by him came into possession of the contract (in the case of the sale of many items – the possession of the last of them), and in the case of other contracts from the date of their conclusion.
20.5. In order to exercise the right of withdrawal, the Client should submit a statement to the Seller in this regard. In order to meet the deadline, it is sufficient to send a statement before the deadline. This statement may be sent , inter alia, on the form constituting Appendix No. 1 to the Terms and Conditions, by e-mail or by post
20.6. The Seller shall confirm to the Customer on a durable medium the receipt of the declaration of withdrawal from the agreement.
20.7. At the time of withdrawal from the agreement, the related additional agreements concluded by the Client expire if the performance is performed by the entrepreneur or a third party on the basis of an agreement with the entrepreneur. 20.8. The Client shall not have the right to withdraw from the agreement with respect to the agreements referred to in Article 38 of the Consumer Rights Act, including , but not limited to, agreements on:
20.8.1. provision of services, if the Seller has fully performed the service with the explicit consent of the consumer, who has been informed before the commencement of the service that after the performance by the Seller he will lose the right to withdraw from the contract;
20.8.2. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specification or serving to meet the Customer's individualized needs;
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT FOR THE SALE OF GOODS
21.1. Within 14 days from the date of receipt of the statement of withdrawal from the contract of sale of the item, the Seller shall reimburse the Customer for all payments made by him, including delivery costs corresponding to the cheapest delivery method offered by the Seller, if applicable. The refund will be made using the same method of payment as the Customer used, unless the Customer expressly agrees to another method of reimbursement that does not involve any cost to the Customer.
21.2. The Seller may offer the Customer to collect the item from the Customer himself. If the Seller has not made such an offer to the Customer:
21.2.1. The Customer shall return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 (fourteen) days from the date on which the Customer withdrew from the contract, unless the Seller offered to collect the item himself. To meet the deadline, it is sufficient to send the item back before its expiry.
21.2.2. The Seller may withhold the refund of payments received from the Customer until the item is returned or the Customer provides proof of its return, whichever occurs first.
21.3. The Customer bears the direct costs of returning the Goods (including the cost of delivering them to the Seller) and is responsible for the reduction in their value resulting from the use of the Goods in a manner other than it was necessary to determine the nature, characteristics and functioning of the Goods.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT FOR THE PROVISION OF SERVICES
22.1. If the Customer exercises the right to withdraw from the contract after expressly requesting that the Seller commence the provision of the service before the expiry of the withdrawal period, the Customer is obliged to pay for the services provided up to the moment of withdrawal from the contract, provided that the provision of such services by the Seller was provided for remuneration.
LIABILITY FOR DEFECTS IN GOODS AND FOR THEIR CONFORMITY WITH THE CONTRACT AND COMPLAINT PROCEDURES
23.1. Goods offered in the Hammock.pl online store are covered by the manufacturer's or distributor's warranty. If the original warranty card is delivered with the goods, warranty repairs are carried out by authorized service points in the country or abroad.
23.2. Before collecting the parcel from the courier, you should check whether the packaging has not been damaged in transit. In particular, you should pay attention to the condition of the tapes attached to the shipment. If the packaging of the parcel shows signs of damage or if the tapes are broken, it should be opened in the presence of the courier and, if necessary, a damage report should be drawn up and the seller should be contacted as soon as possible to clarify the matter.
RETURNS ADDRESS
Ecom Grzegorz Kieł
ul. Zgrzebnioka 43A lok. 10
41-106 Siemianowice Śląskie
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
Take advantage of an easy and quick way to return via Furgonetka.pl
To use click HERE
