Shop policies


The store sells home and garden equipment goods through an online store at The website allows you to place orders for the goods listed on the hammock website  .pl


1. Terms and Conditions - these terms and conditions define the rules for concluding sales contracts through the online store, and specify the rules for the performance of these agreements, the rights and obligations of the store and the customer, and the rules of the complaint procedure. The online store is run by Ecom Grzegorz Kieł, with its registered office in Siemianowice Śląskie 41-106 at B.Prusa 1B lok. 12. Tax Identification Number: 6431642835 , National Business Registry Number: 243266801

2. Customer – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, who concludes a distance agreement with the Seller. If the Client is not a natural person, the Client is deemed to be represented by a representative authorized  to represent the Client under applicable law.  

3. Consumer – a consumer within the meaning of Article 22 (1) of the Civil Code.

4. Distance Selling Agreement – an agreement for the sale of Goods concluded between the Seller and the Customer through

5. Products - All goods offered in the store are brand new, free from physical and legal defects. All goods were placed on the Polish market legally.

6. Prices- All prices listed on websites are quoted in Polish Zlotys (PLN) and include all components such as duties and taxes. The binding price for the parties is the price at which the customer ordered the goods in the order. The prices of the goods do not include the cost of delivery, which depends on the method of delivery.

7. Seller – ( Ecom Grzegorz Kieł with its registered office at B.Prusa 1B lok. 12, 41-106 Siemianowice Śląskie. Tax Identification Number:6431642835

8. Content – all information, data, elements, materials, descriptions, schemes, logos, names, signs, symbols, descriptions and photos of the Goods from the Seller or its partners.

9. Goods – a movable item that can be purchased by the Client through

10. Account – a space containing data related to the Client, available after registration.

11. Privacy and Cookies Policy – a document specifying detailed rules for the processing of personal data and the use of cookies.


12.1. VAT invoices are issued for all goods ordered in the online store. 

12.2. In accordance with the provisions of the Act of 11 March 2004 on the tax on goods and services (consolidated text: Journal of Laws of 2011 No. 177, item 1054), the Buyer accepts the issuance and sending of invoices in electronic form to the e-mail address provided in the order


13.1. As part of the registration, the Client provides the name, surname and e-mail address and chooses a password.  The customer can also provide their mobile phone number. The provision of this number is a prerequisite for the provision of the services provided by the referred to below. The Client ensures that the data provided by him in the registration form are true. Registration requires careful reading of the Terms and Conditions and indicating on the registration form that the Client has read the Terms and Conditions and fully accepts all its provisions.

13.2. At the moment of providing the Customer with access to the Account, an agreement for the provision of electronic services concerning the Account is concluded between the Seller and the Customer for an indefinite period of time.  The Consumer may withdraw from this agreement on the terms set out in the Terms and Conditions.

13.3. The content of the, including descriptions of goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. 

13.4. In order to make an offer to purchase goods, the Client should place an order.  The order is placed by filling in the appropriate form on the's website and confirming the purchase.

13.5. It is possible to place orders without having an account (shopping as a guest).


14.1. The Client places an order via an interactive form available in the  The order specifies , among other things, what goods, at what price and in what quantities the customer wants to order to the location indicated by him.

14.2. After the Client has correctly placed an order, the Seller sends information to the Customer's e-mail address about the confirmation of the order. 

14.3. An order in the online store can be placed in the following way: a) using the IT system (website) of the online store, b) by e-mail sent to the following address:  Such an order must contain the name and surname of the ordering party, its postal address and e-mail address, NIP number (applies only to business entities purchasing goods and is used to issue a correct invoice), delivery address, telephone number and names, quantities and prices of the goods ordered. With this form of order, the Seller sends an e-mail to the Customer containing the address of the Terms and Conditions with a request to confirm that they have read the terms and conditions.


15.1. All prices in are quoted in Polish zlotys and include all components such as duties and taxes.  15.2. The Seller, at the latest during the ordering process, informs the Customer about the total price of the goods and any additional charges, including transport, additional services, etc. 

15.3. When placing an order, the Seller informs the Customer about the available payment methods. 


16.1. Payment for the goods can be made in the manner selected at the time of placing the order.  In the case of purchases of goods imported to order and of significant value, we reserve the right to request an advance payment. However, in the event of termination, withdrawal or termination of the agreement, the advance payment will be returned to the Consumer.  


17.1. The Seller documents the sale of the Goods by issuing a VAT invoice, which is delivered to the Customer together with the Goods or in electronic form. 

17.2. In accordance with the regulations, the Client accepts the issuance and sending of invoices in electronic form to the e-mail address provided in the order. 


18.1. The Seller informs the Customer about possible delivery methods via the order form. 

18.2. In the same way, the Seller informs the Customer about the cost of delivery, if applicable. 

18.3. The Seller shall inform the Customer about the restrictions on the delivery of the Goods at the latest during the placing of the Order.


19.1. The ordered goods are delivered in the manner indicated by the Customer at the time of placing the order.  A parcel sent via a courier company (as a rule, it reaches the customer within 2 working days from the moment the package is shipped. All shipments sent via courier are insured - the cost of insurance is borne by the seller.)  


20.1. The right to withdraw is vested only in the Customer who is a Consumer. 

20.2. A customer who has concluded a distance contract via may withdraw from it within 14 days without giving a reason or incurring costs , except for the costs indicated below, provided that the customer has been properly informed about the need to incur them during the order placement process.  Statutory exceptions to the right of withdrawal that may apply are set out in section 20.8 below.

20.3. If the Customer has submitted a declaration of withdrawal before the shipment of the purchased goods, it ceases to be binding. 

20.4. The time limit for withdrawal from the contract for the sale of goods begins from the date on which the Customer or a person other than the carrier indicated by him came into possession of the contract (in the case of the sale of many items – the possession of the last of them), and in the case of other contracts from the date of their conclusion. 

20.5. In order to exercise the right of withdrawal, the Client should submit a statement to the Seller in this regard.  In order to meet the deadline, it is sufficient to send a statement before the deadline. This statement may be sent , inter alia, on the form constituting Appendix No. 1 to the Terms and Conditions, by e-mail or by post

20.6. The Seller shall confirm to the Customer on a durable medium the receipt of the declaration of withdrawal from the agreement. 

20.7. At the time of withdrawal from the agreement, the related additional agreements concluded by the Client expire if the performance is performed by the entrepreneur or a third party on the basis of an agreement with the entrepreneur.  20.8. The Client shall not have the right to withdraw from the agreement with respect to the agreements referred to in Article 38 of the Consumer Rights Act, including , but not limited to, agreements on:

20.8.1. provision of services, if the Seller has fully performed the service with the explicit consent of the consumer, who has been informed before the commencement of the service that after the performance by the Seller he will lose the right to withdraw from the contract;

20.8.2. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specification or serving to meet the Customer's individualized needs;


21.1. Within 14 days from the date of receipt of the statement of withdrawal from the contract of sale of the item, the Seller shall reimburse the Customer for all payments made by him, including delivery costs corresponding to the cheapest delivery method offered by the Seller, if applicable.  The refund will be made using the same method of payment as the Customer used, unless the Customer expressly agrees to another method of reimbursement that does not involve any cost to the Customer.

21.2. The Seller may offer the Customer to collect the item from the Customer himself.  If the Seller has not made such an offer to the Customer:

21.2.1. The Customer shall return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 (fourteen) days from the date on which the Customer withdrew from the contract, unless the Seller offered to collect the item himself. To meet the deadline, it is sufficient to send the item back before its expiry.  

21.2.2. The Seller may withhold the refund of payments received from the Customer until the item is returned or the Customer provides proof of its return, whichever occurs first. 

21.3. The Customer bears the direct costs of returning the Goods (including the cost of delivering them to the Seller) and is responsible for the reduction in their value resulting from the use of the Goods in a manner other than it was necessary to determine the nature, characteristics and functioning of the Goods. 


22.1. If the Customer exercises the right to withdraw from the contract after expressly requesting that the Seller commence the provision of the service before the expiry of the withdrawal period, the Customer is obliged to pay for the services provided up to the moment of withdrawal from the contract, provided that the provision of such services by the Seller was provided for remuneration. 


23.1. Goods offered in the online store are covered by the manufacturer's or distributor's warranty.  If the original warranty card is delivered with the goods, warranty repairs are carried out by authorized service points in the country or abroad.

23.2. Before collecting the parcel from the courier, you should check whether the packaging has not been damaged in transit.  In particular, you should pay attention to the condition of the tapes attached to the shipment. If the packaging of the parcel shows signs of damage or if the tapes are broken, it should be opened in the presence of the courier and, if necessary, a damage report should be drawn up and the seller should be contacted as soon as possible to clarify the matter.


24.1. Value-Added Services are additional promotional services (e.g. installation, additional or extended warranty) provided to the Customer by  The customer has the right to use the added service when it is clearly stated in the description of the goods on the website


25.1. The Client declares that:

25.1.1 you are not entitled to any rights, including copyrights or related rights to the content, other than the right to use in the manner specified in the Terms and Conditions and other than the rights to the content, including the Opinions posted by you. The Client is not entitled to any recording, reproduction, sharing, publication or dissemination of the content, unless such a right results from the provisions of law or the Terms and Conditions.

25.1.2. is not entitled to interfere in any way with the content, in particular is not entitled to interfere with the content, structure, form, graphics, mechanism of operation or other elements of; may not make any changes, additions, modifications or other actions to the content other than those expressly permitted under these Terms and Conditions.

25.1.3. The Client acknowledges that the Content, including, for example, advice, advice and guidance, is not a substitute for advice and guidance provided by an expert or other competent person, after a detailed analysis of the specific case and all its circumstances. 


26.1. provides ICT space for the needs of the Customer, is not the initiator of the transmission of content, does not select Customers, does not remove or modify the content, as well as does not investigate whether the content is not illegal.  26.2. In the event that the Seller receives a notification of the unlawful nature of the content, the Seller will take action to block access to and/or remove such content, in accordance with applicable law. 


27.1. You are prohibited from doing anything that is not expressly permitted by the Terms and Conditions, in particular: (a) that would destabilize the work of, hinder access to or use of or content; (b) publishing spam and unsolicited commercial information (c) using viruses, bots, worms or other computer code, files or programs (in particular those that automate the processes of scripts and applications or other code, files or tools); (d) taking any other action to the detriment of, Customers, or threatening their rights or interests.

27.2. The Seller has the right to block the Customer's access to the or some of its functionalities if: (a) the Customer uses the in a manner inconsistent with the applicable law, good practice, principles of social coexistence or violates the provisions of the Terms and Conditions; (b) Customer posts illegal content .


28.1. The Seller is obliged to deliver the goods without defects and, in relation to the Consumers, is responsible for their defects in accordance with the rules regulated in Article 556 et seq. of the Civil Code (warranty for defects).

28.2. If the Client is not a Consumer: 28.2.1. liability under the warranty for physical defects of goods is excluded (Article 558 et seq.  of the Civil Code);

28.2.2. the Seller's liability covers only actual damage;

28.2.3. the Seller's liability is limited to the value of the order;

28.2.4. The Seller is not responsible for the acts and omissions of third parties, including suppliers, etc. 


29.1. Any complaints regarding the functioning of and the agreements concluded through it may be sent via e-mail to the address available on the websites.  Complaints may also be submitted in writing to the address of the Seller's registered office.

29.2. Warranty complaints will be considered within 14 days from the date of receipt by the Seller. 

29.3. If the data or information provided in the warranty complaint need to be supplemented, before considering the complaint or the complaint requires sending the complained goods, the Seller shall ask the Customer submitting the complaint to supplement it in the indicated scope.  In such a case, the 14-day deadline for considering the complaint runs from the moment it is completed.


30.1. Privacy Policy This Privacy Policy sets out the rules for collecting, processing and using personal data obtained by Ecom Grzegorz Kieł with its registered office in Siemianowice Śląskie, postal code 41-106, B.Prusa 1B lok.12 (hereinafter referred to as the Online Store), operating the store at address (hereinafter referred to as the Website). The Online Store makes every effort and takes all necessary measures to ensure that your privacy is respected and that the personal information provided is protected when using the Website and making purchases within the store.

30.2. What data does the online store collect automatically when using the Website?

The Online Store does not automatically collect any data, except for the data contained in cookies during the use of the Website. Cookies are small text files sent by an online store and stored on your computer containing certain information related to your use of the Website and the Online Shop. Cookies are used by the online store to operate the Website and provide you with interesting information and during the purchasing process, e.g. to remember your purchases. Cookies used by the online store can be temporary or permanent. Transient cookies are deleted when you close your browser, while persistent cookies are stored even after you have finished using the Website and are used to store information such as your password or login, which makes it faster and easier to use the Website. In any case, you can prevent the installation of cookies or delete permanent cookies by using the appropriate options of your web browser. In case of problems, we advise you to use the help file of your browser or contact the manufacturer of the browser you are using. In addition to cookies, the online store may also collect data customarily collected by administrators of online systems as part of the so-called logs or log files. The information contained in the logs may include,, your IP address, the type of platform and web browser, your Internet service provider, and the address of the website from which you accessed the Website. Some pages of the Site and other means of communication with you may contain so-called "web beacons." (so-called electronic images). Web beacons allow us to receive information such as the IP address of the computer on which the web beacon was loaded, the URL number of the page, the time the page was loaded, the type of browser, as well as information contained in cookies, in order to evaluate the effectiveness of our advertising. This data will be archived and used for statistical analysis purposes and to evaluate the global traffic of the Website's users. This data will not be merged with the personal data you have provided.

30.3. What data does the online store collect when registering and making purchases?

The Online Store will collect the following personal data from you through the Website and other forms of communication in the case of making purchases and registering on the Website: 1) surname and first name, 2) address of residence, 3) e-mail address, 4) telephone number. Providing the above data is voluntary, but necessary to register and purchase on the Website. Providing the above data is voluntary and requires your consent and is necessary only for the implementation of the purposes indicated above. We would like to point out that you do not have to provide this data if you do not want to use the options indicated above. You have the right to access your personal data and the right to correct them. In order to exercise this right, please use the options within your account or from the following address:, phone number +48 502 921 444.

30.4. Marketing of the Online Shop If you have given your consent (newsletter subscription), the e-mail address and telephone number provided by you will be used for marketing purposes of your own products. The consent may be withdrawn at any time.

30.5. Disclosure of information In order to perform the contract, the online store may share the data collected from you with the following entities: courier companies, payment systems, manufacturers and distributors (if the order is processed from an external warehouse). In such cases, the amount of data transferred is limited to the required minimum. If you wish to revoke your consent in this regard, please send this information to In addition, the information you provide may be made available to the competent public authorities if required by applicable law.

30.6. Technical measures and your obligations The Online Shop makes every possible effort to secure your data and protect it from the actions of third parties. We use all necessary security measures on servers, connections and the Website to protect your data. All connections related to your electronic payments, if you choose this option, will be made over a secure encrypted connection. However, the measures we have taken may not be sufficient if you do not follow the safety rules yourself. In particular, you must keep your login and password to the Website confidential and not share them with third parties. Please note that the online store will not ask you to provide them, except for providing them when logging in to the Website. In order to prevent unauthorized persons from using your account, please log out after you have finished using the Website.

30.7. How can you exercise your rights?

You have the ability to view and edit your data at any time within the Website, after logging in with your email address and password. If you forget your password or have any other problems logging in, please contact us at: You have the right to request information about the content of the data stored about you, as well as the right to request that the data be changed, blocked or deleted, as well as the right to correct errors, supplement or update your data. You also have the right to object to the processing of your personal data for marketing purposes. To do so, please contact us at:

30.8. Questions and Objections If you have any questions or concerns about this Privacy Policy, please visit:

30.9. Use of a web analysis system The Website uses the web analysis system Google Analytics, which can be used to create user profiles under a pseudonym. Google Analytics uses cookies for this purpose. The system is used to continuously improve the service


31.1. These Terms of Use are effective as of 25 December 2014

31.2. The Seller is entitled to change the terms of use in the event of adding new functionalities or launching a new version of the e-shop, as well as in the event of changes in the applicable law.  Any changes will be made to the appropriate extent, and the Clients who have an Account will be additionally informed about the change to the Terms and Conditions by the button accepting the provisions of the Terms and Conditions  , appearing when placing an order by the Customer. . A customer who does not agree with the changes is entitled to terminate the contract with immediate effect.

31.3. The Client has the right to terminate the agreement for the provision of services relating to the Account at any time.  Immediately, upon receipt of the Seller's notice, the Customer's account with the will be deleted.

31.4. The Seller has the right to terminate the contract for the provision of services regarding the Account in the event of cessation of provision or transfer of the e-shop service to a third party, violation of the law or the provisions of the Regulations by the Customer, as well as in the event of the Customer's inactivity for a period of 6 months.   The contract is terminated with seven days' notice. Vendor may stipulate that re-registration of the Account will require the Seller's permission.

31.5. In the event of amendment or cancellation of any of the provisions of these Terms and Conditions by a decision of a competent authority or court, the remaining provisions shall remain in force and bind the Seller and the Customer.

31.6. The law applicable to the settlement of any disputes related to the Terms and Conditions shall be the Polish law.  These disputes will be resolved by a common court with territorial jurisdiction. The Client may also use out-of-court complaint handling methods (mediation, arbitration) and pursuing claims. Notwithstanding the above, the Consumer may apply for assistance to the municipal (district) consumer ombudsman. All necessary information in this regard can be obtained on the website of the Office of Competition and Consumer Protection at:

31.7. In the case of Customers who are not Consumers, the court having jurisdiction over the place of the Seller's registered office shall have jurisdiction. 


32.1. Product descriptions and photos come from manufacturers' databases, own resources and publicly available marketing materials.  Any commercial use of product  information from the website is prohibited

APPLICABLE LAW                  

33.1. The information on the websites is only an invitation to conclude a contract within the meaning of the Civil Code. 

33.2. In matters not regulated by these Regulations, the provisions of applicable law, including the provisions of the Civil Code, shall apply. 

Terms and conditions of the store (valid from 12.06.2018)