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Terms and Conditions of the Hammock.pl Online Store
SCOPE OF ACTIVITY
The Hammock.pl online store sells home and garden products via the website https://hammock.pl. The website enables customers to place orders for products listed on the site.
DEFINITIONS
1. Terms and Conditions – these terms define the rules for concluding distance sales contracts, their execution, and the rights and obligations of the Seller and the Customer.
2. Seller – Ecom Grzegorz Kieł, based in Poland. VAT ID: PL6431642835.
3. Customer – any natural or legal person entering into a contract with the Seller.
4. Consumer – a natural person acting for purposes outside their trade or profession, in accordance with EU law.
5. Distance Contract – a contract concluded via the website.
6. Products – all goods offered are new and legally placed on the market.
7. Account – a user account created on the website.
8. Content – all materials and information published on the website.
PRICES AND CURRENCY
9. Prices displayed on the website may be presented in different European Union currencies, including EUR, SEK, CZK, PLN, HUF, RON, BGN, and others available in the store.
10. The Customer may select the preferred currency before completing the purchase. The final charge may be processed in PLN or another supported currency, depending on payment method and system settings.
11. All prices include applicable taxes. Shipping costs are displayed separately during checkout.
ORDERS
12. Orders can be placed via the website or by email: sklep@hammock.pl.
13. After placing an order, the Customer receives an order confirmation via email.
PAYMENT
14. Available payment methods are displayed during checkout.
15. Payment is made using the selected method.
DELIVERY
16. Delivery methods and costs are presented during the ordering process.
17. Delivery times may vary depending on destination country.
RIGHT OF WITHDRAWAL
18. Consumers have the right to withdraw from a distance contract within 14 days without giving any reason.
19. To exercise this right, the Customer must inform the Seller by email or in writing.
RETURNS AND REFUNDS
20. Returned goods should be sent back within 14 days from withdrawal.
21. Refunds are issued using the same payment method unless otherwise agreed.
COMPLAINTS AND WARRANTY
22. The Customer has the right to submit complaints regarding defective products.
23. Complaints can be submitted via email or in writing.
24. Products may be covered by a manufacturer's warranty. This warranty does not limit statutory consumer rights.
DATA PROTECTION
25. Personal data is processed in accordance with the General Data Protection Regulation (GDPR).
FINAL PROVISIONS
26. The Seller reserves the right to amend these Terms and Conditions.
27. Polish law shall apply, taking into account mandatory consumer protection regulations of the European Union.
28. The Customer may use out-of-court dispute resolution methods, including the EU ODR platform: https://ec.europa.eu/consumers/odr
Effective date: 12.06.2018